[vc_row][vc_column width=”1\/2″][vc_single_image image=”119114″ img_size=”600×350″ alignment=”right”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n
\u200e<\/p>\n
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Customers have run into a problem where their HP printer says “Feature Locked”<\/strong><\/em> and won’t let them stop automatic updates. We’ll show you how to get rid of this message so you can use your own ink cartridges without update issues.<\/p>\n We have 2 options how to resolve it. <\/u><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n <\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”119116″ img_size=”full” alignment=”right”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n Step 1:<\/strong> Start on the Home Screen.<\/p>\n Then tap 4-5 times on the return key (in the bottom-left corner).<\/p>\n If you can’t see the return key, tap 4 to 5 times in the area where this return key should be located.<\/p>\n Step 2: <\/strong>Keep tapping until you see “Support Menu.” Tap on that.<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”119121″ img_size=”full” alignment=”right”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n \u200e<\/p>\n \u200e<\/p>\n Step 3:<\/strong> Scroll down to “Resets Menu” and press OK.<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”119122″ img_size=”full” alignment=”right”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n \u200e<\/p>\n \u200e<\/p>\n Step 4: <\/strong>Find “Semi-Full Reset” and press OK. Your printer will go blank and start resetting.<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”119123″ img_size=”full” alignment=”right”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n \u200e<\/p>\n \u200e<\/p>\n Step 5<\/strong>: Wait for the printer to turn off. Then, turn it back on and set it up like it’s brand new. Now, all the features that were locked should be unlocked<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n <\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n If the first option didn’t work for you, here is another way:<\/p>\n Resetting your printer to how it was when you first bought it can get rid of the “Feature Locked” message.<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”119124″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n If you see an orange triangle with an exclamation mark, you need to connect to Wi-Fi again. Do this right from the printer screen by picking your Wi-Fi network and entering the password. Then you’re all set to print again. How do it:<\/p>\n Select the wireless icon<\/strong> at the top of the screen.<\/p>\n<\/li>\n On the answer \u2018Do you want to connect the printer’? – click ‘Yes\u2019<\/strong><\/p>\n<\/li>\n Select your wireless network<\/strong>.<\/p>\n<\/li>\n Type<\/strong> in your wireless password.<\/p>\n<\/li>\n Select<\/strong> ‘Ok’.<\/p>\n<\/li>\n The printer will connect<\/strong> to the Wi-Fi.<\/p>\n<\/li>\n Once connected, you can start printing <\/strong>again.<\/p>\n<\/li>\n<\/ul>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]By following these steps, you should be able to overcome the “Feature locked”<\/strong><\/em> error. If these steps do not resolve the issue, please get back to Smart Ink customer service<\/a><\/span> for additional help.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row][vc_column width=”1\/2″][vc_single_image image=”119114″ img_size=”600×350″ alignment=”right”][\/vc_column][vc_column width=”1\/2″][vc_column_text] \u200e \u200e Customers have run into a problem where their HP printer says “Feature Locked” and won’t let them…<\/p>\n","protected":false},"author":33358,"featured_media":119140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6247,6246],"tags":[],"yst_prominent_words":[],"class_list":["post-123980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hp","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/posts\/123980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/users\/33358"}],"replies":[{"embeddable":true,"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/comments?post=123980"}],"version-history":[{"count":0,"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/posts\/123980\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smartink.pro\/us\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/media?parent=123980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/categories?post=123980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/tags?post=123980"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/smartink.pro\/us\/wp-json\/wp\/v2\/yst_prominent_words?post=123980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Option \u21161<\/u><\/h2>\n
Option \u21162<\/u><\/h2>\n
Step 1. Reset Your Printer<\/h3>\n
Step 2. Connect to Wi-Fi Again<\/h3>\n
\n