Real people, no bots.
Share these details upfront — we’ll often solve it instantly:
What happens, what you’ve tried, and what you expected instead.
e.g. “HP OfficeJet Pro 8025” and “910XL Black”.
Use the Amazon banner above ↑, or let us know if you ordered on smartink.pro.
Error messages and print-quality issues are easiest to solve from a photo.
With this info, our agents resolve 90% of issues right away.
We’re honest with you — issues happen. Here are the common ones and how we resolve them in minutes.
The manufacturer occasionally pushes firmware updates that flag third-party cartridges. It’s not a defect — just a software check on their side.
We solve it on the spot — we have instructions to help you, or we can send you fresh cartridges with the latest compatible chip firmware. Send a photo of the message — we’ll handle it in one reply.
Things happen during delivery (or even mid-print) that we can’t fully control. If a cartridge leaks, send us a photo — we replace it, no questions asked.
“Cartridge missing or damaged”, “incompatible cartridge”, alignment failures. A photo of the error + your cartridge model lets us diagnose fast.
Streaks, banding, faded text, missing colors. Send a photo of the test print and we’ll guide you through cleaning, alignment or replacement.
New to our cartridges or not sure how to install them? We’ll walk you through setup and answer any questions about using them.
Done with used cartridges? If a prepaid label came with your order, we’ll help you send them back — otherwise we’ll point you to a nearby recycling drop-off.
Payments, refunds, delivery delays, address changes, tracking — anything order-related, we’ve got you.
Real people will answer your message. We know printers and cartridges inside out, but the best part of our job is simply helping you out. Drop us a line anytime – we are here!
MyFactoryHub OÜ
Tuukri tn 19-216
Tallinn
Harju county
10120
Estonia
We’ll reply within 5 minutes. Drop the order #, error message and a photo if you have one.
Avg. response time: 5 min
Tell us about your business — bulk orders, B2B, or a collaboration idea. We’ll get back to you fast.
This goes straight to the founders. Feedback, ideas, concerns — we read every single one.
A real human picks up in about a minute — even at 3 AM.
Tap to call
+1 (929) 999-17-28
Available 24 / 7On desktop? Copy the number and dial from your phone — or use the click-to-call button if you have FaceTime / Skype set up.
Best for sending photos of the error message or test print — we’ll diagnose it on the spot.
How to find us in WhatsApp
Open WhatsApp on your phone or computer
Tap New Chat → then the New Contact icon
Add our number:
+1 (929) 999-17-28
Save it as Smart Ink — then find us in your chat list anytime
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