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Smart Ink Terms and Conditions

Please carefully read these “Smart Ink Terms and Conditions” (the “AGREEMENT”). Your purchase and use of Smart Ink products mean that you have read and accepted this agreement, and you agree to abide by all of its terms.

You may review or save any part of these terms, and we encourage you to print out a copy of this entire document and refer to it as you use the Smart Ink products.

You can contact us via:

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– Email: [email protected]
– Phone: +1 (647)498-00-96
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MyFactoryHub OÜ
Tuukri tn 19-216,
Tallinn city,  Estonia


1.1 Personal data. The collection and use of Data shall be governed by the MyFactoryHub Privacy Statement.

1.2 Sharing of Personal Data. By purchasing Smart Ink products, You agree to allow MyFactoryHub OÜ (“the Company”) to share your personal data with third parties (transport companies and delivery services) to the extent necessary to fulfill your order.

1.3 Additional data. The “personal data” may include your printer model, its serial number, as well as any other information you provided when registering with the Smart Ink and promotional platforms. For this clause, Smart Ink promotional platforms include marketing platforms, domains, and other information resources of Smart Ink.


2.1 Agreement to contract electronically. Your purchase of the Smart Ink products signifies Your agreement to contract electronically with the Company. This means that when You click the button to complete Your purchase of the any Smart Ink product You are agreeing to all of the terms in this Agreement with the intent of entering into a binding contract with the Company.

2.2 Communication between the parties. The Company may communicate with You by email by text message or by posting notices on (the “Site”). You agree that all such notices, disclosures and other communications that the Company provides to You electronically satisfy any legal requirement that such communications be in writing. Costs associated with Your maintaining an email account or text messaging capability are Your responsibility.

2.3 Changes to this agreement. The Company may change and modify this Agreement at any time in its sole discretion with thirty (30) days prior notice to You by posting a notice of such modification on the Site. The Company may also send notifications of such modifications to You at the email address by text message. Your continued use of the Smart Ink products after modification becomes effective [i.e., after thirty (30) days from the posting or sending of such notice to You] will indicate Your acceptance of the modified Agreement. If You do not accept the Agreement as modified, do not use the Smart Ink products.


By purchasing the Smart Ink products, You hereby represent that:

3.1 You are at least eighteen (18) years old and have the legal right, capacity, and authority to enter into this Agreement with the Company and to be legally bound by its terms;

3.2 Any and all information provided by You to Smart Ink including but not limited to personal data (for example: Your name, address, credit/debit card number and expiration date, other Payment Method information, and email or text messaging account information) is true, accurate and complete, and You will notify Smart Ink (as applicable) of any change to such information;

3.3 You shall not abuse the Smart Ink products or otherwise engage in inappropriate activities with respect to the Company, and you represent that You, and not the Company, are responsible for anything printed on your printer while using the Smart Ink products.

3.4 You will indemnify the Company and hold the Company harmless with respect to all claims, liabilities, losses and other costs arising from Your breach of this Agreement or otherwise related to Your use of the Smart Ink products.

3.5 The Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and doing so will not excuse Your indemnity obligations.

3.6 You can choose one of the available methods of delivery and payment for your order.

3.7 In case of any questions or difficulties, you have the right to get timely customer support.

3.8 You are entitled to a guarantee of all Smart Ink products.


4.1 Standard shipping method. All orders by this method free sent via carriers (which may be a third party). Raw terms for the deliveries of standard shipping method (approximately) 3-7 business days.

       Expedited delivery. This option is available for all Smart Ink products. Such orders will be delivered within 1-2 business days. (The price of expedited delivery is set by the delivery service and may vary in accordance with the carrier’s tariffs).

4.2 Tracking number. Every shipment includes a tracking number and delivery confirmation.

4.3 International orders. Retail customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped internationally may be subject to import taxes*, customs duties, and fees levied by the destination country.
* The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. The recipient must bear additional charges for customs clearance;  Customs policies vary widely from state to state; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

4.4 Payments. Payments are processed through PayPal direct checkout. The security of the payment is the responsibility of the processing institution through which the payment was made. You can pay with your credit/debit card. To pay any other comfortable for you method please contact the Company for details.


5.1 Product warranty. The Company warrants to the original retail purchaser that all Smart Ink products covered by this limited warranty statement conform to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of two (2) years from the date of original purchase. For warranty service, you will need to contact the Support service and provide proof of the date of original purchase.

5.2 30-Day return policy. Within 30 days of the product purchase date you may return all Smart Ink products purchased for a full refund of your purchase price. Products must be returned in their original condition and packaging with all included parts. Shipping and handling is non-refundable on product returns under the 30-Day Return Policy unless you received a damaged product or the wrong product was sent to you, in which case the Company will also pay the return shipping cost. Return all of Smart Ink products requires prior approval by email to [email protected] (“Support service”).

5.3 Product Exchanges. Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.

MyFactoryHub Privacy Statement

MyFactoryHub is an organization with legal units, business processes, management structures and technical systems of international scope. We recognize the importance of maintaining confidentiality, ensuring the security and protection of personal data of its customers and partners working in different countries of the world and recognizes that confidentiality is a fundamental human right.

We are committed to use your personal data solely for fulfilling your order, providing you with customer support and timely notification of the details related to your order.

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