Some facts about our team:

• There are 8 of us covering the entire day, including weekends. We work 24/7 for you.

• Our average first response time is 30-60 seconds for live chat, 1-2 minutes for calls, and 5 minutes for emails.

• The average call or chat duration is 10-15 minutes from the first reply to the resolution.

• Each of our agents has everything necessary to resolve your issue immediately on the first attempt, without escalation or waiting for solutions in 90% of cases.

• Chat or email are the best options for contacting us since you can share the necessary diagnostic information, including a photo of the error or test print. Then, we can provide you with the required instructions or solutions in the most convenient way.

Customer Care Team 👨🏻‍🚀