General Shipping Terms
We offer: Free E.U. shipping on all orders placed on the website, with no minimum order sizes or special exceptions!
You can expect your order to arrive within 3-6 business days.
You may order an expedited shipping offer for the E.U. orders. The expedited shipping option can be chosen at check-out.
Expedited delivery typically takes between 1-3 business days from the date of order shipment and costs just €3.99 per order.
Warranty and return policies
Buying online can be intimidating: you never know if the product you order will be of good quality or fail in a month. Yet, you don’t need to worry with Smart Ink. When buying from us, you can be absolutely sure in the quality of the products as they are fully backed with a 2-year warranty. Our products are guaranteed for two years for materials and workmanship.
In case you have any issues with the purchased Smart Ink goods, you may contact our Support service anytime and claim warranty service within two years from the date of original purchase.
30 Day return policy
Accidentally ordered a wrong cartridge model? No problem at all!
With Smart Ink, you may return products within 30 days from the time of original purchase. In this period, you are entitled to a full refund for any products that are returned in their original condition and packaging with all details included.
Please keep in mind that shipping and handling costs are non-refundable unless you have received a damaged product or we sent you a wrong item by mistake. In this case, the Company will cover the return shipping cost.
If you’d like to return any of Smart Ink products, please make sure to send a prior email to firstname.lastname@example.org (“Support service”).
If you have received any defective or damaged products or the ones that you haven’t ordered, you are entitled to a Product exchange. To figure it out, please contact our Support service at email@example.com.