How do I fix an “Ink Cartridge not recognized” or “Missing or damaged ink” error message? 

 This error may be caused by an HP firmware update. If you are an owner of 902 XL / 903 XL / 952 XL / 953 XL compatible cartridges and printer from the list below, contact us and we’ll do our best to help you.

HP 902XL & 903XL Printers

  • HP OfficeJet Pro 6950 Downgrade
  • HP OfficeJet Pro 6954 Downgrade
  • HP OfficeJet Pro 6958 Downgrade
  • HP OfficeJet Pro 6960 Downgrade
  • HP OfficeJet Pro 6962 Downgrade
  • HP OfficeJet Pro 6968 Downgrade
  • HP OfficeJet Pro 6970 Downgrade
  • HP OfficeJet Pro 6975 Downgrade
  • HP OfficeJet Pro 6978 Downgrade

HP 952XL & 953XL Printers

  • HP OfficeJet Pro 7720 Downgrade
  • HP OfficeJet Pro 7730 Downgrade
  • HP OfficeJet Pro 7740 Downgrade
  • HP OfficeJet Pro 8210 / 8216 / 8218 Downgrade
  • HP OfficeJet Pro 8710 / 8715 / 8718 Downgrade
  • HP OfficeJet Pro 8720 / 8725 Downgrade
  • HP OfficeJet Pro 8730 / 8740 / 8745 Downgrade

We are always here to help if you have questions or need assistance.
To contact us, you can do any of the following: 

  Contact us through Live Chat
  Email us at support@smartink.pro
  Call us at +44 208 089 18 77
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