“The ink cartridge cannot be recognized” – sometimes it happens because the ink cartridge may not be installed properly.

Solution №1

1. Open the front cover and check if the ink cartridges’ red light is on. If the red light is off, the cartridges are not installed correctly.
2. So, take out the cartridges one by one and close the printer. Then turn off the printer and wait for some time.
3. After that, try to reinstall the cartridges one by one using our previous instructions.
4. Next, close the front cover. Confirm that the orange protective cap is taken off from the bottom of the ink cartridges.
5. At the end, press the resume or cancel button to start printing.

Solution №2

1. Clean the ink cartridges and reset them.
2. Turn off the printer and detach all the cables from the printer.
3. Open the cover and take out the cartridges.
4. Then clean it and reinstall it step-by-step with Smart Ink guides.
5. Next, press and hold the reset button for 5 minutes. Now there will be a red light that starts to blink. It means the red light blinks when the connection between the printer and cartridges is perfect.
6. After completing this process, press and hold the reset button for 5 seconds. You will notice a red-light blinking, indicating a successful connection between the printer and cartridges.
7. Press and hold the reset button until the green light blinks. The resetting process is finished.
8. Finally, take a test print to verify that the error is gone. 

“Error Code C000” – if you see this issue, most likely it was caused because you didn’t remove packing materials from the device. It happens sometimes, and it’s so easy to solve. Here you go:

Solution №1

1. Open the printer door and make sure that you removed protective tape and protective polystyrene from the printer.
2. Try test printing after that to check if the problem is still persisting.

If you still have the error, it may be caused by a paper jam or other foreign obstruction in the paper feed path of a Canon printer.

Solution №2:

1. Remove any foreign objects, such as paper clips and torn pieces of paper, from your printer.
2. Next, completely clear the paper feed path of your printer.
3. Reset your Canon device.

If the methods above don’t work, try this simple way.

Solution №3:

1. Turn off your printer.
2. Unplug it from the power outlet.
3. Wait for 5 minutes.
4. Plug it back in.
5. Turn it on. 

Bad initial print quality – happens when the printer is not cleaned or the inks are mixed with previous residues. We have a quick decision!

Solution №1:

1. Select the setup icon on the display screen.
2. Then, press “Maintenance” → “Cleaning,” and then → “Yes”.
3. The printer will go through the cleaning process for 1-2 minutes.
4. After the cleaning process is finished, your printer will prompt you to print the nozzle check pattern.
5. Select “Yes,” and the printer will print out a nozzle check or diagnostics page.
6. Should the nozzle check patterns appear full, the cleaning works, and you can continue using your printer. Rerun the cleaning function when you notice a faint or broken pattern.

Phew! Everything is sorted out!

Also, if you have another request, you can discover other helpful articles, videos, and guides on the Smart Ink blog! Our main goal is to make printing a breeze for you – smarter, easier, and hassle-free.

We understand that ink installation on Canon printers (Epson or HP) can be tricky. So, don’t hesitate to get in touch with our Support team.
We can help you with everything all day, all night!